RootTrace Terms and Conditions

1. Agreement

These Terms and Conditions ("Terms") are a binding legal agreement between ByteAffinity LLC, a New Jersey limited liability company ("ByteAffinity," "RootTrace," "we," "us," or "our"), and the person or entity accessing or using RootTrace ("Customer," "you," or "your"). By creating an account, clicking acceptance, accessing the Service, installing the collector, using the API, or using any RootTrace software, you accept these Terms.

If you use RootTrace on behalf of a company or other organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, do not use RootTrace, install the collector, or submit data to the Service.

2. Service Description

RootTrace is an incident intelligence and diagnostics platform. It is designed to help teams collect read-only infrastructure signals, group issues, search historical incidents, generate AI-assisted explanations, and draft postmortems. RootTrace is not a backup service, disaster recovery service, security product, endpoint protection product, managed service provider, emergency response service, or substitute for professional engineering judgment.

RootTrace may include optional assisted-remediation information, such as suggested commands or steps. RootTrace does not guarantee that any recommendation, command, explanation, summary, search result, alert, threshold, or postmortem is complete, accurate, safe, or suitable for your environment.

3. Accounts, Workspaces, and Authority

You are responsible for all activity under your account, workspace, API tokens, collector keys, invited users, integrations, and billing settings. You must protect credentials, use strong authentication, limit access by role, revoke unused keys, and promptly notify us of suspected unauthorized access.

Workspace owners and administrators are responsible for configuring users, environments, collectors, integrations, retention settings, billing plans, and deletion decisions. If you invite another user, you represent that you are authorized to give that user access to the workspace and its data.

4. Customer Systems, Collector Installation, and Data Loss

You are solely responsible for deciding whether, where, and how to install or run the RootTrace collector or any RootTrace software, script, container, systemd service, Kubernetes manifest, Ansible playbook, command, configuration, or update. You must review all commands and configurations before use, run them with the least privileges required, and maintain current, tested backups before installing or operating any software.

To the maximum extent permitted by law, ByteAffinity is not liable for any deletion, erasure, corruption, modification, loss, disclosure, outage, downtime, misconfiguration, failed deployment, failed rollback, service interruption, lost data, lost logs, lost metrics, lost credentials, lost revenue, business interruption, or other harm arising from or related to your installation, operation, configuration, removal, update, or use of RootTrace software, collector code, scripts, commands, recommendations, or integrations, even if a customer system is erased, corrupted, rendered unavailable, or otherwise damaged.

You acknowledge that infrastructure environments are unique and that read-only design, rootless operation, and least-privilege guidance reduce risk but do not eliminate all operational risk.

5. Customer Data and Restrictions

You retain ownership of data you submit to RootTrace. You grant ByteAffinity a limited right to process Customer Data as necessary to provide, secure, maintain, support, improve, and bill for the Service, and to comply with law.

You must not use RootTrace to:

• violate law, contracts, intellectual property rights, or privacy rights;
• submit secrets, passwords, private keys, regulated data, or sensitive personal data unless you have authority and have configured appropriate safeguards;
• attack, probe, scrape, overload, reverse engineer, bypass, or interfere with the Service;
• use RootTrace for life safety, medical, emergency dispatch, aviation, nuclear, weapons, or other high-risk uses;
• allow unauthorized users to access a workspace or data belonging to another person or organization.

6. AI, Recommendations, and No Professional Advice

RootTrace may use artificial intelligence, vector search, embeddings, and language models to summarize issues, identify similar incidents, draft postmortems, and suggest next steps. AI output may be incomplete, incorrect, outdated, or inappropriate for your system. You are solely responsible for reviewing, testing, validating, and approving any output before relying on it.

RootTrace does not provide legal, compliance, security, financial, engineering, or professional advice. Do not treat RootTrace output as a substitute for qualified professionals or your own operational review.

7. Fees, Billing, Cancellation, and Refunds

Paid plans are billed through our payment processor. You authorize recurring charges for the selected plan and any applicable usage, taxes, or fees. You are responsible for keeping billing information accurate. Unless required by law or expressly stated in writing, fees are non-refundable and cancellations are not prorated.

If any refund, credit, chargeback, reimbursement, damages, or other monetary recovery is owed for any reason, the total aggregate amount recoverable from ByteAffinity is limited to one U.S. dollar (US $1.00) to the maximum extent permitted by law.

8. Suspension and Termination

We may suspend or terminate access, remove content, revoke tokens, or limit use if we believe you have violated these Terms, created a security risk, failed to pay fees, exceeded plan limits, violated law, or used the Service in a way that may harm RootTrace, ByteAffinity, another customer, or a third party.

You may stop using RootTrace at any time. Workspace deletion and account deletion are handled through the product, subject to retention needed for legal, billing, security, backup, abuse prevention, and audit purposes.

9. Third-Party Services

RootTrace may interoperate with third-party services such as payment processors, email providers, AI model providers, hosting providers, databases, search engines, Slack, PagerDuty, and other integrations. We do not control third-party services and are not responsible for their availability, acts, omissions, terms, data practices, errors, outages, or security incidents.

12. Indemnification

You will defend, indemnify, and hold harmless ByteAffinity and its owners, officers, employees, contractors, agents, suppliers, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of RootTrace, Customer Data, customer systems, integrations, credentials, collector installation, commands you run, your violation of these Terms, or your violation of law or third-party rights.

13. New Jersey Law, Venue, Jury Waiver, and Class Waiver

These Terms and any dispute, claim, or controversy arising from or related to RootTrace, ByteAffinity, the Service, the collector, software, billing, support, privacy, data, or these Terms are governed exclusively by the laws of the State of New Jersey, USA, without regard to conflict-of-law rules.

Any lawsuit or court proceeding must be brought exclusively in the state or federal courts located in New Jersey, USA. You consent to personal jurisdiction and venue in those courts and waive objections based on inconvenient forum or lack of jurisdiction to the maximum extent permitted by law.

To the maximum extent permitted by law, you and ByteAffinity waive trial by jury and agree that claims may be brought only on an individual basis, not as a plaintiff, class member, private attorney general, or representative in any class, collective, consolidated, or representative proceeding.

14. Changes to These Terms

We reserve the right to modify, replace, add to, or remove portions of these Terms at any time, in our sole discretion, to the maximum extent permitted by law. Updated Terms will be posted at this page with a revised date, and may also be communicated through the Service or by email when we choose or when required by law.

We also reserve the right to change pricing, billing methods, subscription plans, plan limits, included features, retention periods, usage thresholds, per-host charges, add-on charges, discounts, trials, free-tier availability, and any other commercial terms at any time. Changes may include moving from fixed pricing to usage-based pricing, per-host pricing, add-on pricing, annual pricing, or another pricing model.

Continued access to or use of RootTrace after updated Terms or pricing changes become effective means you accept those updated Terms and commercial terms. If you do not agree, your sole remedy is to stop using RootTrace and cancel any active subscription before the changes apply to your account.

15. Contact

ByteAffinity LLC
Hopewell, New Jersey, USA
Email: support@byteaffinity.com
Phone: (609) 455-8507